ISSUE:
Receive a message “A problem occurred when accessing Office Document Cache. Do you want to repair the problem?” when trying to open any Office file from SharePoint or OneDrive.
Clicking Yes, shows message 'The Microsoft Office Upload Center found a problem while accessing the Microsoft Office Document Cache.'
CAUSE:
Office 2013 and a Click-2-Run version of OneDrive for Business was installed on same system.
* To verify if you have installed the Click-2-Run version of OneDrive for Business, go to Control Panel, Programs and Features, and 'en-us' will be next to the name.
RESOLUTION:
Remove the Click-2-Run version of OneDrive for Business.
* .msi and Click-2-Run versions of Office are not recommended on the same system - http://support.microsoft.com/kb/2753630.
ISSUE:
Receive a message “A problem occurred when accessing Office Document Cache. Do you want to repair the problem?” when trying to open any Office file from SharePoint or OneDrive.
Clicking Yes, shows message 'The Microsoft Office Upload Center found a problem while accessing the Microsoft Office Document Cache.'
CAUSE:
Office 2013 and a Click-2-Run version of OneDrive for Business was installed on same system.
* To verify if you have installed the Click-2-Run version of OneDrive for Business, go to Control Panel, Programs and Features, and 'en-us' will be next to the name.
RESOLUTION:
Remove the Click-2-Run version of OneDrive for Business.
* .msi and Click-2-Run versions of Office are not recommended on the same system - http://support.microsoft.com/kb/2753630.
Microsoft Office Document Cache Error
Does anyone know why this Microsoft Office Document Cache thing is needed. We got Onedrive which covers all the functions that this thing has.
The problem is that this background service like application works exactly the same as a virus. There is no way to stop it auto startup with the system. There is no exit in its menu. Most importantly, why in the hell does it keep consuming the hard disk to 100% and take all the bandwidth I have with no documents edited? Come on! I just had a clean installed Windows 10 one week ago and just installed Office 365 one day ago without any documents opened yet. I had all my Onedrive files downloaded before the installation of Office 365. Can anyone please tell me what is this thing downloading for? And what the hell this thing is doing in the background taking 40 minutes full hard disk usage?
I am using a 2013 Alienware 17 and connecting to a 15Mbps network. It is not a cutting edge equip but it is absolutely not normal that a accessorial service of the Office suite makes nothing responding on a recent cleanly installed operation system.
The Office Upload Center is part of Microsoft Office. Install Office on your computer, and this tool will appear in your system tray. Sure, you can hide this icon, but should you? What exactly does it do, anyway?
What Does It Do?
When you save a Microsoft Office file to an online location–for example, when you save a file to Microsoft OneDrive or a SharePoint server–Office doesn’t just save the file directly to that server. Instead, it saves the file to the “Office Document Cache” on your computer. Office then uploads that cached file to the server and handles any connection or file conflict problems.
For example, if you’re working with a spotty Internet connection, you can save a file to the remote server and Office will upload that file later on, when you have a solid Internet connection. If there’s a problem uploading a file, Office can keep that local copy and inform you of the problem. If the remote server itself has a problem, Office can hold onto its local copy and upload the file when the server comes back online.
The Office Upload Center gives you a way to view these upload tasks and interact with them, which is especially helpful if there’s a problem. If there’s a problem, you’ll get a notification and you can deal with it. You can view pending uploads, view completed uploads, and view all cached files.
This tool does feel a bit redundant if you’re using Microsoft OneDrive, as Windows 10 and 8.1 both include built-in support for OneDrive. But it’s used for more than just OneDrive.
How to Use the Office Upload Center
The Office Upload Center will be on your PC if you’ve installed Microsoft Office. You’ll often see it in your system tray–its normal icon is an orange circle with an up arrow on it. The icon changes when there’s an error or other problem, giving you immediate feedback. Click it to open the Office Upload Center.
You can also open your Start menu, type “Office Upload Center,” into the search box, and click the Office Upload Center shortcut that appears.
From the Upload Center window, you can view and manage these uploads. When you open it, you’ll see a list of “pending uploads.” If everything has been uploaded successfully, you’ll see the message “No files are pending upload.” Click the menu button at the top-right corner of the window and select “Recently Uploaded” to view recently uploaded files instead, or select “All Cached Files” to see both recently uploaded and pending files
The “Upload All” and “Pause Upload” buttons allow you to begin or pause uploads, but you shouldn’t normally need to use these functions–it happens automatically.
Microsoft Office Document Cache Repair
The “Actions” button allows you to perform actions on the current file, such as opening the local copy, opening the remote file server’s website, saving a copy of the cached file to your computer, or discarding the cached copy.
Click the “Settings” button to manage display and cache settings. By default, Office Upload Center will display notifications when an upload fails or is paused, notifying you so you can take action from here. It won’t display notifications for normal pending uploads.
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Uncheck the “Display icon in notification area” option if you want to hide the Office Upload Center so you don’t have to think about it.
The Office Upload Center keeps copies of cached files for fourteen days unless you select another time period. It also keeps copies of files that are successfully uploaded, allowing you to reopen them more quickly in the future. You can disable this or clear the cache from here.
How to Hide the Office Upload Center
Battle brothers mod. RELATED:How to Remove the Microsoft Office Upload Center from the Notification Area in Windows 10
It’s easy to hide the Office Upload Center by unchecking that “Display icon in notification area” box. Alternatively, you can leave it in your notification area, but hide it in the popup system tray–just drag and drop the icon onto the up arrow to the left of your notification area.
If you only save Office documents to your own computer’s local storage and never deal with remote services like OneDrive, you can hide it without any problems. Even if you save Office documents to other remote storage services–like Dropbox or Google Drive–the Office Upload Center isn’t involved.
It’s only when you save an Office document to a remote server (or open one from a remote server) that the Office Upload Center is involved. It’s also an essential part of Office’s real-time collaboration features. However, you only need to open the Office Upload Center if it notifies you of a problem. There’s no reason the Office Upload Center icon should even appear in the notification area at all if everything is working properly. But it does.
This doesn’t completely remove the Office Upload Center from your system, of course–it just hides it so you won’t be bothered unless there’s a problem. It’s safe to do this if the Upload Center icon there is bugging you. There’s no official way to completely disable the Office Upload Center beyond just uninstalling Microsoft Office, as this tool is a part of Microsoft Office. You could attempt to remove it from the file system and disable it in the Task Scheduler, but this could break things–and updates to Office will reinstall it, anyway. Go ahead and hide it, but there’s no real way to disable it.
The Office Upload Center does have a clear function, but it also seems like needless complexity. With Windows 10 offering built-in OneDrive integration, why does Microsoft Office need its own, completely separate way of working with OneDrive? That’s a question for Microsoft, not us–but at least now you know what that icon does.
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We upgraded everyone from Office 2010 to Office 2016 via 365 Business Premium licenses.
I'm getting many users reporting the error 'Microsoft document cache has stopped working' when opening ANY file, local, network, etc. They can still open it and continue working, but it's annoying and I keep getting phone calls about it.
I've tried deleting the document cache from the Upload Center, renaming the OfficeFileCache folder to force a new one, repairing Office, and re-installing Office, to no avail.
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